Abstrak
<p><em>Governance quality measurement<strong> </strong></em><em>of an educational institution is one of the main factors </em><em>that</em><em> can impact on the image of the college and </em><em>the </em><em>student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments </em><em>we</em><em>re structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. </em><em>The d</em><em>ata were analyzed </em><em>by </em><em>using the Student Satisfaction Index analysis technique. </em><em>T</em><em>he</em><em> result of students’ satisfaction of </em><em>academic </em><em>agency </em><em>activities </em><em>was in</em><em> satisf</em><em>actory category</em><em>. Besides, an interesting empirical finding in this research </em><em>was</em><em> the level of </em><em>students’ </em><em>satisfaction of the service</em><em> positively correlates with the number of the</em><em> employees</em><em>. </em><em>That is, the higher the number of employees</em><em>, </em><em>the higher the level of satisfaction of the service and vice versa. This indicates the need for the </em><em>proportional </em><em>distribution of academic administrative personnel </em><em>in order to </em><em>provide </em><em>the more qualified academic service. </em><em></em></p>